Privacy Policy

PRIVACY POLICY

OF

THE SMART HOME CONCIERGE, LLC

Effective Date: May 23, 2025

This Privacy Policy describes how The Smart Home Concierge, LLC ("Company," "we," "us," or "our") collects, uses, and discloses your personal information when you visit and use our website, www.thesmarthomeconcierge.com (the "Website"), and engage with our smart home consulting, installation, training, and support services (the "Services").

By accessing or using our Website or Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Website or Services.

1. INFORMATION WE COLLECT

We collect various types of information from and about you, including personal information, through different means:

a. Information You Provide Directly: When you interact with us (e.g., through our contact forms, intake forms, email, or phone calls), you may provide us with personal information, including:

  • Contact Information: Name, email address, phone number, physical address (for service inquiries).

  • Service-Related Information: Details about your current technology setup, Apple products owned, smart home interests, goals, frustrations, and budget (as provided in intake forms or consultations).

  • Communications: Records of your correspondence with us.

b. Information Collected Automatically (Website Usage Data): When you visit our Website, we may automatically collect certain information about your device and Browse activity through cookies, web beacons, and similar technologies. This may include:

  • Device Information: IP address, browser type, operating system, device type, screen resolution.

  • Usage Data: Pages viewed, links clicked, time spent on pages, referral source, navigation paths, and other diagnostic data.

  • Location Data: General geographical location derived from your IP address.

c. Information from Third-Party Sources: We may receive information about you from third-party services that you connect with our Website (e.g., Google Analytics, Google Search Console, or Squarespace's built-in analytics). This information helps us understand website traffic and user behavior.

2. HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including:

  • To Provide and Improve Services: To respond to your inquiries, schedule consultations, deliver our smart home installation, training, and support services, and continuously improve the quality of our offerings.

  • Communication: To communicate with you about your inquiries, appointments, services, updates, and promotional offers (if you have opted in).

  • Website Operation and Analytics: To operate, maintain, and optimize our Website, analyze usage trends, track visitor behavior, and improve user experience.

  • Marketing and Promotion: To provide you with information about our services, special offers, and news that may be of interest to you, in accordance with your communication preferences.

  • Security and Fraud Prevention: To protect our Website, Services, and users from fraud, security breaches, and other harmful activities.

  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

  • Service Providers: We may share information with third-party service providers who perform functions on our behalf, such as website hosting (Squarespace), analytics providers (Google Analytics), email communication services, and payment processors. These providers have access to personal information only to perform their functions and are obligated not to disclose or use it for other purposes.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).

  • Business Transfers: In connection with a merger, acquisition, asset sale, or other business transaction, your personal information may be transferred as part of the assets.

  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. COOKIES AND SIMILAR TECHNOLOGIES

Our Website uses cookies and similar tracking technologies to enhance your Browse experience, analyze site traffic, and understand where our visitors are coming from.

  • Cookies: Small text files stored on your device that help websites remember information about your visit.

  • Analytics Tools: We use tools like Squarespace Analytics and Google Analytics to collect anonymous traffic data and analyze Website performance.

You have the option to accept or refuse cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the Website.

5. YOUR PRIVACY RIGHTS

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  • Access: The right to request copies of your personal information that we hold.

  • Correction: The right to request that we correct any information you believe is inaccurate or incomplete.

  • Erasure: The right to request that we erase your personal information, under certain conditions.

  • Opt-out of Marketing: You can opt-out of receiving promotional communications from us by following the unsubscribe instructions included in those communications or by contacting us directly.

To exercise any of these rights, please contact us using the information provided below.

6. DATA SECURITY

We implement reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites that are not operated by us. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. CHILDREN'S PRIVACY

Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page with a revised "Effective Date." We encourage you to review this Privacy Policy periodically.

10. CONTACT US

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

The Smart Home Concierge, LLC 74 Guanonocque St, Auburn Hills MI 48326 Email: info@thesmarthomeconcierge.com Phone: (586) 215-9993